Wednesday, September 11, 2013

Staying Competitive in a Crowded and Fast-Changing Marketplace


By Larry Ragland

It’s been just over a month and my trip to China is still very vivid in my memory.

I landed in Shanghai on Tuesday, July 9 and the only thing familiar was the weather. Surprisingly, it was in the mid-90s with near-100 percent humidity. Early July summers in Virginia seemed to follow me halfway across the world. If I had spent a little more time looking at a globe before going, this heat and humidity would not have been a shock!

This trip however proved to be an important expedition for Mark Bric Display-US.  Our Swedish headquarters personnel have done a fantastic job over the past few years of establishing a base of operations in China to make sure we remain competitive in this fast changing marketplace.  All of our More Expo product line is carefully sourced directly from the Chinese factories.  This was my first opportunity to meet with our people in China and explore first-hand the many opportunities (and challenges) available to us there.

China and areas around Shanghai and Guangzhou, in particular, now seem to be at the epicenter of much that is happening in the world of portable displays.  This means there is no better way to get a quick overview of products and manufacturers in this industry than to spend time at what is likely the largest related trade show in China, the APPPEXPO in Shanghai. Working directly with Adovo, the Mark Bric Display company formed for the purpose of sourcing and controlling the quality and secure supply line for any products we choose to bring in from China, we had on-the-ground contacts and were ready to get to work.
 
APPPEXPO took place at the Shanghai New International Expo Centre (SNIEC). My Adovo contacts, Sam and Selena, met me the morning of the first day of the show and with their help, we started gathering intelligence on exhibits and portable displays.

It didn’t take long to realize that this would be a fairly overwhelming undertaking. Beginning Wednesday and continuing over the course of three days, we spent time at the booths of at least 30 producers of portable display products.  Out of those 30, we targeted a few with what seemed to be the best, most promising displays, and spent additional time at their booths as we continued to gather information.

Not surprisingly, rollups were everywhere at the show. First introduced about 13 years ago, these retractable banner stands are easily the most popular portable display product of the past decade.  Our BannerUp line of retractables, with the original Quick Change system, was first introduced in 2001 and has been amazingly successful for us.  Now our More Expo line of rollups, led by our Campaign Extra, has added some great low-budget choices for our customers.  Surveying the wide range of budget rollups now available from Chinese manufacturers, I am convinced that we will soon be making new product selections and introductions that will offer our dealers some great new alternative winners in this competitive arena.

Beyond rollups, we were also on the lookout for innovative yet cost-friendly new products in all segments of the portable display market.  The good news is that many great prospects were identified, with sampling, testing, and factory inspections now well underway.  I am confident that our More Expo line of displays will soon be expanded to include some of these exciting new products.  And thanks to our feet-on-the-ground operation at Adovo, our customers can rest assured that we will continue our focus on quality, consistency, and dependability.

Larry with Helen, Sam, Selena and others at Adovo offices 
In addition to touring the expo, I had the chance to visit several factories—not all of which are created equal!  This was another vivid confirmation of the importance of our own operation at Adovo.  Without trained local personnel in place, it would be virtually impossible to build a secure relationship with the right, best manufacturing companies—companies where the policies and procedures are well established, and where quality of products goes hand in hand with the quality of the people involved.  

After a little sight seeing, (even a little Karaoke!), it was time to head back to the United States.  I rode a sleek, fast, and efficient train from Guangzhou to Hong Kong, where I had a lovely afternoon with Mr. Y.T. Tang and his wife, longtime Mark Bric partners in Hong Kong.  On my flight back, I reviewed pages of notes, with growing conviction that we are on the right path.  With our dual commitments to premium, best in class products such as BannerUp, ISOframe, Flexiframe, and others, alongside our commitment to the ‘best of the budget’ products under the More Expo umbrella, we will continue to provide complete, comprehensive product selections to all of our value-added partners.  It’s important for us to confirm and to constantly reaffirm that our customers and dealers are making the right investment when they purchase from us.

So, next time you consider making that purchase, think of my trip to China, and rest assured that Mark Bric Display has done its homework and has your best interests in mind.

Tuesday, September 10, 2013

Introducing … ISObar and ISOframe Fabric


We are excited to share with you our two new innovative products recently initiated into the ISOframe family: ISObar and ISOframe Fabric. Both of these new innovations will soon be stocked in the USA.

We’ve raised the bar, literally.

What might you ask is ISObar?

From strong, but light wooden tabletops, to inner shelving, our innovative ISOframe line of displays now incorporates a NEW interchangeable system of Large Reception Counters. 
Designed to be built up in sections, the ISObar gives you so many design options like 
  • A straightforward 3-section counter.
  • Complete full circle enclosure.
  • Capabilities for ‘inies’ and ‘outies’ on the curves, to be shaped to fit in any space.
  • Single or double-sided graphics.

The possibilities really are endless!

 
Tired of lugging around that bulky toolbox? There’s no need for one with ISOframe Fabric!

Leave the tool-box at home!

Like the rest of the ISOframe, assembling ISOframe Fabric is tool-free! This means BIG TIME SAVINGS to you on constructing and dismantling.

ISOframe Fabric is fully integrated into the standard ISOframe system and that means that you can now add silicone edge graphics (SEG) fabric sections to the more traditional ISOframe displays, as well as use them as stand-alone fabric displays.

SEG, now an industry standard, are fabric panels with a thin strip of silicone extrusion sewn around the edges. The strip is inserted into a groove on the ISOframe posts and beams, forming a tight fit that stretches the graphic just enough to produce a stunning, seamless fabric wall, free-standing double-sided display, or wall mounted fabric frame. It’s simple, easy to use and looks GREAT!

At Mark Bric Display, we take pride in staying on top of the latest innovations in the world of display and exhibition systems. Our newest products, ISObar and ISOframe Fabric, illustrate how the ISOframe program represents a large and constantly evolving exhibition system around which you can create everything from small, hand-carry displays to large exhibit kits capable of delivering a stunning display in booth spaces of 20 x 20, 30 x 30 and larger!

Click here for more information regarding these new products or to place an order call 1-800-742-6275 or email us at markbric@markbric.com.

We hope you will join us in welcoming these new products into our family!

Tuesday, August 13, 2013

August Dealer of the Month



It’s that time of the month again where we recognize one of our best customers! For August, we are excited to announce that our “Dealer of the Month” is GDS Retail and Display Graphics, of Bloomington, IL.

GDS has been an expert in the large digital print industry since being formed by Harvey Meister in 1997. The company has been “digital since day one” and believes that paying attention to small details yields the biggest results. GDS is currently capable of printing roll-to-roll or direct to substrate using a variety of best-in-class print devices. Supporting finishing services include cutting, coating, assembly, kitting, and shipping.

Since 2005, GDS has been a loyal customer of Mark Bric Display. The company offers many of Mark Bric Display’s products for their client’s needs and has been a fan of the ISOframe Wave display system since its launch in 2011.

The ISOframe is a new unique aluminum display and exhibition system that can be quickly and easily assembled. This product is also the world’s first fully flexible portable display system, which can be custom-flexed and shaped for different venues, booth sizes and spaces. Wide-Format Imaging magazine recognized the ISOframe as one of its 2013 Top Products.

We are extremely grateful to GDS Retail and Display Graphics for being a loyal customer for eight years!

Thanks again GDS!

Thursday, July 4, 2013

July Dealer of the Month

We are thrilled to announce this month’s Dealer of the Month: Mediagraphics Inc., located in Clifton, New Jersey.

Mediagraphics Inc. is a full service, graphics service bureau established in 1988 by Marge Offutt. The company is considered a pioneer in large format printing and set the standard for state of the art displays. Mediagraphics shares our values in quality and customer service and on a daily basis they produce and ship time sensitive packages all over the US and internationally.

Marge & Jim Offutt have been loyal Mark Bric Display dealers since 1995.

They recently completed a great custom size ISOframe Wave unit for a large insurance company. The display system was for the stickers campaign, recently promoted through the media with recent TV commercials and has gone viral via social media. Mediagraphics’ cool display has already been used in multiple meetings and seminars with great success!

The ISOframe Wave products are considered the world’s first fully flexible display system. The product was launched in the UK in 2009 and became an instant bestseller. The ISOframe Wave allows exhibitors to custom-shape, extend or reduce the exhibit wall as needed at each venue. We are so proud because recently, the ISOframe Wave was chosen by Wide-Format Imaging magazine as the 2013 Top Product in the Banner Stands/Portable Displays’ category. It is such an honor to be recognized by their readers!

We are extremely appreciative for loyal partners like Mediagraphics and want to thank them for their continued dedication to our industry.

If you also have displays that you would like to share we’d love to brag about them too! Upload pictures and descriptions here and we will post them to our Pinterest Page.

Thanks again Mediagraphics!

Wednesday, June 26, 2013

We ”Exhibit” Customer Service At The Highest Level

At Mark Bric Display, we couldn't be the company we are without you, the customer.
That's why we raise the bar and strive to take customer service to the highest level. We don't just provide you with a customer service representative, we have “customer advocates” at your service.

As customer advocates, our service team strives to provide you with as much assistance as you may need no matter when, where, or how. We are your face behind the scenes here at Mark Bric Display. Whether it be a question, comment, or concern, our team is just a phone call or email away.

We have all made those calls to a customer service center where you're asked to leave your name and number and a recording tells you, "We'll have someone get back to you." The problem is, sometimes you don't hear from them for a week or more. It is our goal to connect with you in a prompt and timely manner. You will talk with one of our friendly customer service representatives, Anita, Pam, or Kelli and you can tell they always have a smile on their face and are happy to help.

Let's be honest. Mistakes happen, we are all human.

While we try our absolute best to make your order perfect, there may be a time when an order is incorrect. We understand how frustrating that may be. Our customer service representative put themselves in your shoes and work to fix any mistakes as soon as they are presented. They are there to listen about any problems you may have and “exhibit” advice, counsel, or a solution. As advocates, they are working for you to correct any problems as quickly as possible.

We thank you for your business and are happy to listen to you. Providing the best customer service experience for you is our goal. Don’t ever hesitate to contact us at markbric@markbric.com or 1-800-Pic-Mark.

We are here for you.

Wednesday, June 12, 2013

First Annual Summer Sales Series

It’s definitely been a mild start to the summer in RVA and what better way to turn up the heat by introducing our first annual Summer Sales Series!

The June product of the month is our popular BannerUp Display!

From June 11 - July 14, we are offering BIG discounts on select styles of all BannerUp units*.

If you order NOW you can qualify for discounts up to 50% OFF if ordered in pallets containing 50 BannerUp units. Pallets can be mixed and matched with units to meet your needs.

Why Choose BannerUp?
  • Guaranteed Satisfaction – if it breaks, we FIX it!
  • Extreme Durability – packaged to keep the wear and tear of travel at a minimum so you don’t have to worry about damages right before a show!
  • Recyclable – saves you $ with our patented banner quick-change kit, allowing the simple replacement of graphics.
  • Versatile – be prepared for anything since it comes in various heights and width capabilities as well as being equipped with 4 hideaway swivel stabilizer feet.
Check out this video that illustrates all these great benefits listed above.

These great summer savings are in addition to the substantial BannerUP price reductions made earlier this year. Offer ends in less than 30 days so take advantage of this sale TODAY and stock up, before it ends!

CALL NOW: 1-800-742-6275, or email markbric@markbric.com. North American dealers only, please.

Check back next month for the July’s Product of the Month. There is sure to be some amazing deals you wont want to miss out on!

*BannerUp Mini’s not included in this promotion.

Monday, June 3, 2013

Our “101 Guide” To Preparing For A Show

It’s midnight and you've finally gotten your shipping crates back after the last long day of a three-day show. Your back aches from standing in the showroom for 8 hours. Your feet hurt from those shoes that need more support. And all you want to do is catch a little sleep and head home to your family, and your own bed! So what do you do? You cram your displays into their cases quickly, and maybe not carefully, with hopes you will be home for that home cooked Sunday meal.

Sound familiar?

If you have found yourself in this situation before, you probably have also found yourself in another one…

Come time for the next show, you arrive at the conference hall and pull out your display to set up, and find it damaged! Argh. Now what?!?!

At Mark Bric Display, we want to help.

Here is our “101 Guide” to avoiding these potential problems during this busy show season.

Avoid The Curl

If you rolled up the graphics to your display and stuck them in storage, we encourage you test the graphics before you leave for the show. Lay them flat for a few days, to stretch them out and avoid that curl!

Check The Mag Tape

Is your magnetic tape still holding? Mag tape can lose its grip after wear and tear, especially if you haven’t stored your display carefully. Avoid attaching the magnetic sides of the tape together and avoid getting permanent magnets next to magnetic tape. If you don’t the mag tape might lose its magnetism. Make sure everything on your display is holding tight and won’t fall down mid sales pitch!

Don’t Go Off The Rails

It’s important to make sure all the system hardware is in working condition. Test all connections and components to make sure they move fluidly, connect as designed, and aren’t bent from travel, before packing up and heading to the show.

The Nuts and Bolts

Hardware is important! If your system uses loose fasteners like nuts and bolts screws and washers, check to make sure you aren’t missing any critical part. Make sure to store them in a closed separate compartment to keep them organized. There is nothing worse than missing that one piece of the puzzle! These small pieces to your display are usually lost when you are packing up in a hurry to get home. Don't lose the battle like the cavalry soldier whose horse couldn't be ridden because a shoe was missing and no one could find the nail!

Preferably, we recommend you perform a dress rehearsal before leaving for the show. Make sure you test out all the components before you arrive to avoid any troubling situations. We want your experience with our displays, or any displays for that matter, to be the best it can be, so making sure you plan ahead is important.

As always, there are circumstances that happen that can put you in a jam come show time. If you find yourself in a predicament never fear, Mark Bric On Call is here! Need a replacement part or help troubleshooting an exhibit issue? Just call or email “Mark Bric On Call,” 1-800-Pic-Mark or markbric@markbric.com. In most cases, we can overnight a part or product to you to keep you in play.

THE SHOW MUST GO ON!